Shipping
Vendors who sell with Small Box Market fulfill and ship all orders from their own facilities. Small Box Market never houses, ships, or handles merchandise besides products where Small Box Market is listed as the Vendor.
So, if you buy products from three different vendors on Small Box Market, you will receive three different packages. Similarly to other Big Box marketplaces, Small Box Market creates the convenient and secure checkout for you to discover brands and products that you might not have come across just from searching the web.
Shipping Costs
Each Vendor ships their product from own facility and sets their own Shipping policies. At checkout, you will see the shipping cost for each Vendor. Some Vendors opt for threshold shipping where customers can get free shipping if they spend over a certain dollar amount, and some Vendors offer free local pick-up.
Tracking Your Packages
If you order from multiple vendors, you will receive automated emails with tracking numbers for your packages as soon as each Vendor ships your item(s).
Lost Packages
Small Box Market will adhere to each vendor's policies on lost or stolen packages; however, all vendors are dedicated to a great customer experience and will always work with you to come to a reasonable resolution - one of the many benefits of shopping small! Please reach out to hello@smallboxmarket.com so that we can connect you with the correct contact if your package fails to reach you.